How can we help you?

Welcome to the Nemi help center. Find all the answers regarding our products, your order, delivery, and package tracking here. If you cannot find what you are looking for, our customer service team is at your disposal.

Our Products

Presentation & Ingredients

What are “Nemi gummies”?

Nemi gummies are dietary supplements in the form of chewable gums. They allow you to consume targeted nutrients or active ingredients in a simple and enjoyable way, without having to swallow tablets or capsules. The gummy format makes daily intake more accessible and pleasant.

What do your gummies contain?

  • A gelling agent of plant origin (such as fruit pectin), used to provide the chewy texture.
  • Active ingredients targeted to the specific goal, for example probiotics, vitamins, minerals, or natural extracts (plants, fruits, etc.) depending on the type of gummy.
  • Natural or fruit-concentrated flavorings for taste, and sweeteners or sugars to provide a pleasant flavor and encourage regular consumption.

Are your products natural / “clean” / additive-free?

Yes, Nemi gummies are designed to be “clean”: formulated without animal gelatin, without artificial additives, without preservatives, and with a plant-based base whenever possible. This type of formulation is common for modern “wellness” gummies.

Are your gummies vegan / vegetarian / gluten-free / free from major allergens?

Yes, if the gelling agent used is plant-based (such as pectin), then the gummies are suitable for a vegetarian or vegan diet.

Furthermore, a gluten-free and GMO-free formulation can be guaranteed if the ingredients permit, making them suitable for people following specific diets.

How do you choose your ingredients and ensure their quality? (origin, traceability, quality testing)

We rigorously select every ingredient based on several criteria:

  • A plant-based gelling agent (such as pectin) to ensure compatibility with vegetarian/vegan diets.
  • Proven active ingredients (vitamins, probiotics, natural extracts, etc.) chosen for their utility and safety.
  • Natural or fruit-derived flavors, without chemical additives or preservatives.
  • Traceability of raw materials, to ensure their quality, origin, and compliance with standards.
  • A balance between efficacy, ease of use, and taste: the goal is to offer a useful, pleasant, and easy-to-consume supplement for long-term use.

Usage & Dosage

How many gummies should I take per day? / What is the recommended serving?

The recommended serving is 2 gummies per day, which is the standard dosage for most gummies

When should I take them? (in the morning, with a meal, before bed…)

Take the gummies preferably during a meal (breakfast or lunch), or just after. This helps with the absorption of the vitamins, especially if the meal contains fats.

If the gummies contain probiotics or “energy / wellness” vitamins, the morning can be a good time.

How long should a treatment course last? (e.g., 1 month, 3 months...) / Should I take breaks?

Depending on the goal (well-being, skin, hair, intimate comfort, etc.), a 2 to 3-month course of treatment can be considered. After 3 to 6 consecutive months, it is recommended to take a one-month break before potentially starting again.

Can you combine several types of gummies (e.g., weight loss + hair + wellness)?

Generally, it is advised against combining several different treatments at the same time without medical advice, as this can increase the risk of overdose or interactions between active ingredients.

If you wish to combine several objectives, it is better to stagger the treatments (successive periods) rather than overlapping them, or consult a healthcare professional according to your needs.

From what age / in which cases do you recommend your gummies?

The gummies are intended for adults, and are particularly suitable for those who wish to support their well-being, their intimate balance, or compensate for deficiencies.

As with any food supplement: not recommended for children without medical advice; pregnant or breastfeeding women, or anyone undergoing treatment, should consult a professional before use.

Taste, experience & preservation

What do the gummies taste like?

Nemi gummies have a sweet, fruity taste (pineapple flavor for the "Female Balance" version). They have a soft, chewy texture similar to candy, which makes taking them daily more enjoyable.

Do they contain sugar? / How many calories per serving?

According to the formula, the daily dose (for example 2 gummies) generally remains low in sugar. For gummies enriched with sugars or sweeteners, the caloric intake remains moderate, often equivalent to "a small piece of fruit" according to some references.

Are there any sweeteners or sugar substitutes?

Yes, when standard sugar is not used, substitutes or polyols can be used to sweeten the gummies while limiting the caloric impact. This allows for maintaining the sweet taste without adding an excess of simple sugars.

How should gummies be stored? (temperature, location, duration, after opening, away from moisture, etc.)

To ensure their freshness and effectiveness:

  • Store the gummies in a cool, dry place away from light.
  • Keep the jar or packaging tightly closed after each use to limit exposure to air and moisture.
  • Avoid storing them in damp or warm areas (bathroom, near an oven or radiator, etc.)

What is the expiry date / shelf life after opening?

As with most “gummy” supplements, the shelf life, if stored properly, can be up to 18–24 months.

Once opened, it is important to close the container tightly and keep it in a suitable environment; the effectiveness (and taste) of the active ingredients may decrease over time, especially if the product is exposed to humidity, heat, or light.

Benefits & Results

What are the expected benefits?

Our gummies are designed to meet different goals depending on the range: intimate balance, well-being, comfort, beauty, etc. Concretely, they can help promote a healthy vaginal balance, reduce intimate discomfort, maintain a healthy flora, improve daily comfort, support the immune system, and offer a feeling of long-lasting freshness. For other formulations, the benefits may include support for skin, hair & nails, general vitality, or complementary care according to your needs.

How long does it take to see results?

With regular intake (as per the recommended dosage), initial effects may be felt within 2 to 4 weeks. For more stable and lasting results, especially for intimate balance or flora, it is recommended to continue the course for 3 to 5 months.

Are the effects guaranteed? Does it work for everyone? What factors can influence its effectiveness?

Gummies can help, but their effects are not guaranteed for everyone. Effectiveness depends on several factors: your lifestyle (diet, hygiene, hydration), the consistency of your intake, your initial health status, and individual sensitivity. To maximize the benefits, it is important to adopt a healthy lifestyle in parallel (balanced diet, hydration, personal hygiene, etc.).

Can the treatment be extended if necessary?

Yes. If you wish, it is possible to extend the course of treatment, provided you respect the recommended dosage. For prolonged use, it is recommended to take regular breaks in accordance with the advice of a healthcare professional, especially if you are using other supplements or have specific sensitivities.

Safety & Precautions

Are there any contraindications?

Yes. Gummies are not recommended for small children, pregnant or breastfeeding women, or individuals undergoing medical treatment without the approval of a healthcare professional. If you have allergies, a chronic illness, or specific sensitivities, consult a specialist before use.

Can gummies have side effects?

Yes. Excessive or inappropriate consumption can cause digestive issues (bloating, diarrhea, digestive discomfort), or even reactions linked to an overdose of certain vitamins or minerals.

Can it be taken daily, in the long term?

Yes, as long as you follow the recommended dosage. However, it is advisable to regularly assess the relevance of taking it, especially if there are other similar sources (diet, other supplements), to avoid any excess.

Are the products laboratory tested / do they meet quality / safety standards?

Yes. Our gummies are manufactured according to strict quality and safety standards, with ingredient testing, in compliance with regulations applicable to dietary supplements. We ensure a safe formulation and provide clear information regarding the ingredients used.

Shipping & Returns

Delivery

What are the delivery times?

  • In Metropolitan France: 7 to 12 business days after shipping.
  • For French overseas territories: 15 to 30 business days.
  • In Belgium: 7 to 15 business days.
  • In Switzerland: 7 to 20 business days.
  • In Canada: 7 to 14 business days.

Is delivery free?

Delivery is free only in metropolitan France. For other countries (overseas territories, Belgium, Switzerland, Canada, etc.), shipping costs are calculated automatically based on the destination and are displayed before confirming the order.

Do you ship internationally / to the French overseas territories?

Yes. We ship to mainland France, the French overseas territories, Belgium, Switzerland, Canada, and other destinations depending on availability. Shipping costs and delivery times vary by country.

What delivery methods do you offer?

We offer a standard method with direct home delivery. This is the only option currently available.

How can I track my package?

Once shipped, you will receive a tracking number. You can track the progress of your parcel via our website (tracking page) or via the tracking tool we provide.

Can the delivery address be changed after ordering?

Yes, but only within 24 hours of payment confirmation. After this period, the order is sent to our logistics center and the address can no longer be changed.

What happens if I am not present for the delivery?

If you are absent at the time of delivery, the carrier may leave a delivery notice. You can then arrange a new appointment or collect the parcel according to the carrier's terms. If the address provided is incorrect or incomplete, reshipment costs may be charged to you.

Is the packaging discreet / respectful of privacy?

Yes. Packages are sent in neutral and discreet packaging with no explicit mention of the products in order to protect your privacy.

Returns & Exchanges

What is your return / exchange policy?

You have 30 days from the receipt of your order to request a return or exchange. The product must be in its original, unopened condition, in its sealed packaging. Requests must be validated beforehand by our customer service team.

How long do I have to return a product?

You may request a return or exchange within 30 days of delivery

Which products are eligible for return or exchange?

Only intact, unopened products in their original sealed packaging may be returned. Products with a broken seal or that have already been consumed (even partially) are not eligible for reasons of hygiene and safety.

How do I make a return / exchange? (step-by-step procedure)

  1. Contact our customer service department (by email).
  2. Obtain a return authorization.
  3. Pack the product in its original packaging and ship it.
  4. Upon receipt and inspection of the return, we will process the refund or exchange according to your request.

What should I do if the package arrives damaged or open?

Please notify us within 48 hours of receiving the package by sending photos. If the damage is confirmed, we offer a free replacement.

Can I get a refund or exchange a product? Within what timeframe?

Once the request has been validated and the return verified, the refund — or exchange — is processed.

Are promotional / special offers eligible for returns or exchanges?

Yes, products purchased during promotions or special offers can be returned under the same conditions (product intact, unopened, in its sealed packaging).

Payment & Billing

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard), as well as via digital wallets such as PayPal.

Are my payment details secure?

Yes. Payments are processed via secure gateways that comply with banking security standards. As a result, your bank details are never exposed to the merchant site.

Are my payment details secure?

Yes. Payments are processed via secure gateways that comply with banking security standards. As a result, your bank details are never exposed to the merchant site.

Do I have to pay taxes or customs duties upon delivery?

No. Regardless of your country, any potential customs duties or import taxes are covered by Nemi. You will not have to make any additional payments upon receipt of your package.

Can I get an invoice or a receipt?

Yes. You will automatically receive a receipt or invoice after your order is confirmed. You can save or print it as needed.

Ordering and management

How do I modify or cancel my order after it has been placed?

You may request a cancellation or modification of your order as long as it has not yet been shipped. To do so, contact our customer service immediately with your order number. If the order is already being prepared or has been shipped, cancellation is no longer possible.

Can I track my order history?

Yes. By logging into your customer account, you can view the history of all your orders, see the status of each one (being prepared, shipped, package dispatched, delivered), and access the tracking numbers associated with each shipment.

Support & Contact

How do I contact customer service if I have an issue with a delivery, return, or order?

You can contact us by email at the address indicated on the site, or via the "Contact" form available in the support section.

What are the customer support response times?

We strive to respond to you within 24 business hours. During peak periods, this timeframe may extend up to 72 business hours. Thank you for your patience and for avoiding sending multiple messages for the same request.

What should I do if I lose my confirmation email or tracking number?

Contact customer service, providing your first name, last name, and order number or the email address used for the purchase. We will immediately resend you a new confirmation email or your tracking number.

Any more questions?

Please do not hesitate to contact us if you have any further questions. We would be delighted to answer them :)