Return Policy
Return & Warranty Policy
At Nemi, we are committed to providing you with quality, natural, and safe products, with a customer experience that lives up to our promises. Below is our return and refund policy, in accordance with French regulations.
Legal right of withdrawal:
In accordance with Article L.221-18 of the French Consumer Code, you have a 14-day right of withdrawal starting from the receipt of your order, without needing to justify your decision.
⚠️ Exception: in accordance with Article L.221-28, this right does not apply to unsealed or opened food products for hygiene reasons.
To exercise this right, please contact us at info@mynemi.com using the withdrawal form available in our Terms and Conditions, or by any clear statement expressing your wish to withdraw.
Return shipping costs in the context of the legal right of withdrawal are the responsibility of the consumer.
1. Order modification or cancellation
You have a period of 24 hours after validating your order to request a modification or cancellation. Beyond this period, the order is automatically processed and sent to our logistics center.
Any approved cancellation will be refunded within 10 business days.
2. Returns & refunds
You have 30 days from the receipt of your order to request a return, provided that:
- The product is in its original condition, unopened, and in its original sealed packaging.
- Any return request is pre-approved by our customer service team via info@mynemi.com.
⚠️ For hygiene and safety reasons, and in accordance with Article L221-28 of the Consumer Code, we cannot accept the return of any product:
- that has been opened or whose seal has been broken,
- or that has been consumed, even partially (e.g., a single gummy).
Indeed, food products that are liable to deteriorate or expire rapidly cannot be returned or exchanged once unsealed, for reasons of hygiene and health protection.
Link to the law: Article L221-28 of the Consumer Code
Return shipping costs are the customer's responsibility, except in the case of a product received as defective or damaged.
After inspection (up to 10 business days), a refund may be approved and then credited to your original payment method within 14 days following receipt of the returned product.
3. Damaged product upon receipt
If your package arrives damaged, please inform us within 48 hours with clear photos at info@mynemi.com. We will evaluate the situation to offer you a free replacement if justified.
4. Delivery
In accordance with Article L.221-15 of the Consumer Code, ALDA-MARKET LLC is fully responsible for the proper execution of the delivery. In the event of a package lost, damaged, or delayed due to the carrier, contact us at info@mynemi.com. In the event of an incorrect address provided by the customer, re-shipping costs may be at the customer's expense.
5. Usage & liability
Our products must be used in accordance with the recommendations on the product page. Nemi disclaims any liability in case of non-compliant use.
6. Fraud prevention
We reserve the right to suspend any suspicious order or request additional verification to ensure the safety of our customers.
7. Mediation and dispute resolution
In accordance with the provisions of the Consumer Code regarding "the consumer dispute mediation process," after contacting us and failing to receive a satisfactory response, you have the option to use a free consumer mediation procedure with:
CM2C
49 rue de Ponthieu
75 008 PARIS
Tel: 01 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net